Payment is due in full at the time of booking to secure your reservation. 

Cancellations must be submitted in writing by email to info@graniteguides.ca and will only be recognized once received by Granite Guides.

 

Courses may be cancelled or rescheduled until 14 days before the course date. Courses cancelled greater than 30 days before the start date will be fully refunded, courses cancelled between 15 and 30 days before the start date will be refunded, minus a 20% non-transferrable deposit. No changes or cancellations are permitted within 14 days from the course date 

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Granite Guides reserves the right to cancel or reschedule events for low participation, weather, or safety concerns at any time.  We will try to give as much advance notice as possible but may not always be able to give much advance warning, especially for weather cancellations. Although we do not wish to cancel scheduled courses, the safety of climbers and guides is a priority.

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Cancellations due to weather are determined only by Granite Guides– we are not able to make a weather cancellation at a participant's behest.  Please note that forecasts change frequently and are rarely accurate more than a day or so out.  If it is determined a program needs to be cancelled based on weather, we will call and/or email you prior to your reservation.  This may not always be far in advance of your reservation, so we suggest purchasing travel insurance if you are coming from afar.  If we do not reach out to you, your program will run as scheduled.

 

Courses cancelled by Granite Guides may be rescheduled within 18 months of the original course date, or you can opt for a full refund. If, after 18 months from your original course date, you have not registered for another course, your tuition will be forfeited. 
 

Please remember that if you are joining a pre-scheduled group lesson/tour, your reservation will be pending sufficient enrollment.  If the minimum number of participants is not met, we will offer you the option of upgrading to a private lesson, a reschedule, or a refund.  NOTE:  If you do not arrive on time for a group lesson/tour, we reserve the right to start without you and you will not be rescheduled or refunded.